Turn Patient Experience Strategy into Measurable Operations - Inside Epic
When patients need specialized support, frontline teams need a process that works.
Work Deploy partners with health systems to build Epic-native workflows that patient-facing teams use to request, deploy, document, and measure care-support services.
Standardize access and documentation. Reduce coordination burden. Give leaders visibility across care settings.
When patients need specialized support, frontline teams need a process that works.
Work Deploy partners with health systems to build Epic-native workflows that patient-facing teams use to request, deploy, document, and measure care-support services.
Standardize access. Reduce coordination burden. Give leaders visibility across care settings.
Better patient experiences
start with
Better service-delivery workflows
Better patient experiences start with better service-delivery workflows.
When the request-to-deployment process is fragmented, frontline staff absorb the coordination burden, service delivery becomes difficult to verify, and leaders lack the operational data needed to improve performance across the enterprise.
We turn patient-support services into standardized, measurable operations so staff can request help faster, departments can deploy resources timely, and leaders can see whether patients actually received the intended service.
Learn more about how Work Deploy can help your organization.
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Establish the workflow infrastructure (request → route → deploy → document → measure)
Create a consistent core process that can be adapted across hospitals, clinics, emergency departments, procedural areas, and ambulatory settings
Define department-specific request requirements, prioritization rules, service-status updates, and escalation pathways
Use internal capacity more effectively before escalating to external resources
Design a department-specific dashboard that make demand, fulfillment, timeliness, workload, and service gaps visible to leaders
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Make specialized support more visible, accountable, and easier to improve.
Create traceable request, service-status, completion, and exception records that support follow-up and auditability
Help teams identify delays, unmet demand, incomplete delivery, and recurring operational barriers
Support more reliable communication during high-stakes care moments, including informed consent, care planning, medication communication, and discharge.
Define meaningful performance measures, reporting requirements, and service thresholds aligned with organizational priorities
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Build request and deployment workflows into the Epic tools care teams already use, supporting adoption in real clinical settings
Reduce reliance on calls, texts, emails, secure chats, and informal workarounds by enabling clinicians to submit a request in seconds
Support consistent documentation of service requests, delivery, completion, and exceptions within the clinical workflow
Reduce avoidable administrative work to request and coordinate services so front-line teams can spend more time on direct patient care
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Turn service-delivery data into better staffing, capacity, and vendor decisions.
Extend the value of your existing Epic investment by improving how patient-experience services are requested, coordinated, and measured
Give leaders visibility into demand, utilization, fulfillment, response time, cancellations, and capacity constraints
Use workflow and service-delivery data to inform staffing, scheduling, coverage, resource allocation, and vendor-management decisions
Help reduce the need for an additional standalone request-and-deployment platform by operationalizing the workflow within Epic, where appropriate
-
Establish the workflow infrastructure (request → route → deploy → document → measure)
Create a consistent core process that can be adapted across hospitals, clinics, emergency departments, procedural areas, and ambulatory settings
Define department-specific request requirements, prioritization rules, service-status updates, and escalation pathways
Use internal capacity more effectively before escalating to external resources
Design a department-specific dashboard that make demand, fulfillment, timeliness, workload, and service gaps visible to leaders
-
Make specialized support more visible, accountable, and easier to improve.
Create traceable request, service-status, completion, and exception records that support follow-up and auditability
Help teams identify delays, unmet demand, incomplete delivery, and recurring operational barriers
Support more reliable communication during high-stakes care moments, including informed consent, care planning, medication communication, and discharge.
Define meaningful performance measures, reporting requirements, and service thresholds aligned with organizational priorities
-
Build request and deployment workflows into the Epic tools care teams already use, supporting adoption in real clinical settings
Reduce reliance on calls, texts, emails, secure chats, and informal workarounds by enabling clinicians to submit a request in seconds
Support consistent documentation of service requests, delivery, completion, and exceptions within the clinical workflow
Reduce avoidable administrative work to request and coordinate services so front-line teams can spend more time on direct patient care
-
Turn service-delivery data into better staffing, capacity, and vendor decisions.
Extend the value of your existing Epic investment by improving how patient-experience services are requested, coordinated, and measured
Give leaders visibility into demand, utilization, fulfillment, response time, cancellations, and capacity constraints
Use workflow and service-delivery data to inform staffing, scheduling, coverage, resource allocation, and vendor-management decisions
Help reduce the need for an additional standalone request-and-deployment platform by operationalizing the workflow within Epic, where appropriate
Volunteer Services
EVS
Medical Dogs
What to Expect
PHASE ONE - Discovery & Workflow-Mapping
Partner with multidisciplinary stakeholders to map how services are currently requested, routed, deployed, documented, and measured. Identify workflow failure points, administrative burden, and visibility gaps.
PHASE TWO - Design, Build & Validation
Partner with multidisciplinary stakeholders to map how services are currently requested, routed, deployed, documented, and measured. Identify workflow failure points, administrative burden, and visibility gaps.
Build workflows and deployment tools inside your Epic environment. Pilot in one location, capture feedback, and refine before scaling.
Build workflows and deployment tools inside your Epic environment. Pilot in one location, capture feedback, and refine before scaling.
Support training and enterprise go-live while establishing dashboards, governance routines, operational metrics, and sustainment processes.
PHASE ONE - Discovery & Workflow-Mapping
PHASE THREE -
PHASE THREE - Implementation Support & Metrics
PHASE TWO - Design, Build & Validation
Implementation Support & Metrics
PHASE THREE - Implementation Support & Metrics
Support training and enterprise go-live while establishing dashboards, governance routines, operational metrics, and sustainment processes.
What to Expect
Standardized workflows
Mobile-friendly service deployment
Custom Data Dashboard
Built inside Epic