Make Patient Experience Services Easier to Manage—Inside Epic
Built for the realities of hospital operations
Built for the realities of hospital operations
Hospital service delivery is complex. Requests change quickly, staff work across locations, and frontline teams often depend on calls, messages, texts, and informal workarounds to coordinate care needs. Those gaps can create inefficiencies and introduce patient-safety risks.
Work Deploy was created to address that operational and patient-experience gap.
Hospital service delivery is complex. Requests change quickly, staff work across locations, and frontline teams often depend on calls, messages, texts, and informal workarounds to coordinate care needs. Those gaps can create inefficiencies and introduce patient-safety risks.
Work Deploy was created to address that operational and patient-experience gap.
Different Services Lines. Same Challenges.
Different Services Lines. Same Challenges.
Work Deploy creates one Epic-native operating model that can be tailored to each unique department and give leaders visibility for continuous improvement and regulatory readiness.
Are you facing any of these challenges today?
Are nurses and frontline teams spending valuable time finding, calling, paging, or manually coordinating services?
Can leadership rapidly determine whether a requested service was actually delivered?
Do different hospitals, departments, or units use completely different processes for the same patient-support service?
Does leadership have access to actionable KPIs that align with priorities and regulatory readiness related to Vizient, HCAHPS, and Joint Commission?
Does leadership have enough information to know where staffing or external resources are actually needed?
Can an improvement developed in one department or hospital be standardized across the enterprise?
Language Access
Social Work
Chaplaincy
Work Deploy creates one Epic-native operating model that can be tailored to each unique department and give leaders visibility for continuous improvement and regulatory readiness.
Are you facing any of these challenges today?
Are nurses and frontline teams spending valuable time finding, calling, paging, or manually coordinating services?
Can leadership rapidly determine whether a requested service was actually delivered?
Do different hospitals, departments, or units use completely different processes for the same patient-support service?
Does leadership have access to actionable KPIs that align with priorities and regulatory readiness related to Vizient, HCAHPS, and Joint Commission?
Does leadership have enough information to know where staffing or external resources are actually needed?
Can an improvement developed in one department or hospital be standardized across the enterprise?
Volunteer Services
EVS
Medical Dogs
If these challenges sound familiar, the workflow can be improved.
Work Deploy partners with the following hospital teams to make specialized patient-experience services easier to access, coordinate, and manage.
If these challenges sound familiar, the workflow can be improved.
Work Deploy partners with the following hospital teams to make specialized patient-experience services easier to access, coordinate, and manage.
Language Access
Volunteer Services
Social Work
Chaplaincy
EVS
Medical Dogs
What to Expect
PHASE ONE - Discovery & Workflow-Mapping
Partner with multidisciplinary stakeholders to map how services are currently requested, routed, deployed, documented, and measured. Identify workflow failure points, administrative burden, and visibility gaps.
PHASE TWO - Design, Build & Validation
Partner with multidisciplinary stakeholders to map how services are currently requested, routed, deployed, documented, and measured. Identify workflow failure points, administrative burden, and visibility gaps.
Build workflows and deployment tools inside your Epic environment. Pilot in one location, capture feedback, and refine before scaling.
Build workflows and deployment tools inside your Epic environment. Pilot in one location, capture feedback, and refine before scaling.
Support training and enterprise go-live while establishing dashboards, governance routines, operational metrics, and sustainment processes.
PHASE ONE - Discovery & Workflow-Mapping
PHASE THREE -
PHASE THREE - Implementation Support & Metrics
PHASE TWO - Design, Build & Validation
Implementation Support & Metrics
PHASE THREE - Implementation Support & Metrics
Support training and enterprise go-live while establishing dashboards, governance routines, operational metrics, and sustainment processes.