Make Patient Experience Services Easier to Request, Deploy, and Manage—Inside Epic
Built for the realities of hospital operations
Hospital service delivery is complex. Requests change quickly, staff work across locations, and frontline teams often depend on calls, messages, texts, and informal workarounds to coordinate needs. Those gaps can create inefficiencies and put patient safety at risk.
Work Deploy was created to address that operational and patient experience gap.
Discovery & Workflow Mapping
Create a shared view of how work moves today—and where service delivery breaks down.
A shared, cross-functional understanding of how service requests move from initial need to completed action.
Clear visibility into manual handoffs, delays, duplicate outreach, rework, and ownership gaps that disrupt service delivery.
Alignment among operations, frontline teams, patient experience, clinical stakeholders, and technology leaders on the problem to solve.
Prioritized improvement opportunities based on workflow impact, implementation feasibility, and patient-facing urgency.
Defined service expectations—including request types, roles, response targets, escalation paths, and completion criteria.
A practical roadmap for pilot scope, measurement, governance, and enterprise-scale decision-making.
Design, Build & Validation
Turn operational insight into a practical workflow that frontline teams can trust.
Build a custom, standardized request-and-deployment module for specialized staff inside of Epic
A streamlined, frontline-informed workflow that replaces inconsistent calls, pages, texts, and informal workarounds.
Clearer assignment and accountability from request acknowledgement through arrival, completion, reassignment, or escalation.
Stronger frontline confidence because end users participate in validating and refining the process before it scales.
Early identification and correction of workflow defects, usability barriers, training gaps, and exception-handling needs.
Build a custom, data visualization dashboard unique to your team for immediate leadership insights
Full Implementation & Decision Dashboard
Scale a reliable deployment model and give leaders the visibility to improve it over time.
A standardized enterprise workflow for managing mobile-service requests across departments and locations
More reliable, visible coordination of staff deployment from request submission through completed service
Faster identification of unacknowledged, delayed, reassigned, or unfulfilled requests before they become persistent service failures
Leadership visibility into operational performance, including demand patterns, response and completion times, service reliability, and productivity
Better decisions about staffing coverage, deployment models, service hours, location demand, and improvement priorities
Stronger support for patient- and family-facing service reliability